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Live webinar · Nov 19 · Hosted by Aura + Luware

Everyone Wants AI. Agents Are Still Guessing.

Even in contact centers that already use AI, agents still don’t know who’s calling or why. Customers still repeat themselves to get help.

Join us for a live look at how Microsoft-native AI fixes that, inside Teams.

Thursday Nov 19th, 2026
11 AM EST (10 AM CT  |  4 PM UK Time)

WHY JOIN

The AI Playbook for Real-Life CX

See it work, not just hear about it. 

A live demo of AI on a call: routing, real-time agent assist, and automatic summaries. No slides pretending to be a product.

Understand why AI hasn’t fixed the call yet.

We’ll show where most AI investments stop short, and what’s missing between the tool and the conversation.

Leave knowing what good looks like.

You’ll get a clear picture of what AI should deliver for your agents and customers, so you can judge any solution, including ours.

Get your questions answered.

Ask the Aura and Luware experts directly, live.

In this session you'll see:

 

  • Calls that reach the right person first time. Intelligent routing that understands what the customer needs.

  • Agents who stop guessing. Real-time assist that puts the answer in front of them during the call.

  • Conversations without the typing. Automatic summaries and workflows, so agents listen and the follow-up happens by itself.

  • All of it inside Microsoft Teams. No second screen and no bolted-on tool.
AI Contact centers2

This webinar is for you if:

You lead CX or a contact center and want agents spending their time on customers, not on searching and typing.
You run IT or unified communications and want to know what an AI contact center looks like when it lives in Teams.
You’re an operations or business leader who’s heard the AI pitch many times and wants to see it work before you decide.

Your hosts:

Jack Condron
Aura-Logo_Full-Color
Jack Condron
From Aura
 

Jack works with businesses on the move to Microsoft Teams, from voice to customer experience. He’ll explain why AI hasn’t fixed the call yet, and what it takes to get it working in your own contact center.

Oli Lifely
Logo_Luware

Oli Lifely
From Luware

Oli helps organizations create meaningful customer experiences with a Teams-native contact center and AI-powered features. He’ll put Luware Nimbus on a live call and show you what changes for agents and customers.

Ready to see it for yourself?

Join Jack and Oli live on Thursday, Nov 19 at 11am ET and see what AI really changes on a call, inside Microsoft Teams.

Can’t make it live? Register anyway and we’ll send you the recording.

 

 

Questions? [Talk to our team]